Refund policy

Refund Policy

Because we sell fresh, perishable fruit, we are unable to offer direct refunds once an order has been placed and shipped. The nature of our products means that quality can be affected by factors outside our control after delivery.

However, we're committed to making things right.

If you experience any of the following, please reach out to us:

• Your order arrived damaged, spoiled, or in unsatisfactory condition
• Your package was lost or never delivered

How to contact us: Email us at mygbfarms@hotmail.com with the following information:

• Your order number
• A description of the issue
• Photos showing the condition of the product (if applicable)

Once we receive your message, our team will review your case and work with you to find a resolution which may include a replacement or another solution at our discretion.

We appreciate your understanding and thank you for supporting mygreenbasket!